RPL aims to build the client’s ability to find win and keep the right customers for future stability and growth. We will work with you to install a sales process that fits within the business and train anyone who will have an impact on its success.

Convert

Are you making the most from marketing lists or handfuls of business cards? Start to manage them effectively by establishing a sales process that works for your business. RPL will help you consider the internal resources available and map out a process that stops any opportunity falling through the cracks. There are countless tools and techniques to suit every budget and internal capacity; we will help you find the right one for you and put it into action.

Learn

New circumstances require a different set of behaviours to generate results. Time spent increasing the capability of the team to deliver the new ways of working is required to deliver a new set of goals. Training on theory and process behind business development is one thing but putting into practice is the real secret to successful sales.

RPL has the real world experience of sales including territory management, national accounts, and managing sales teams. We spend time speaking to multiple sectors, from corporate to social economy to SME, on current best practice.

We will provide the right knowledge set, delivered in the right way, to get the best from you and your people. Get everyone facing the same way to push through outcomes and goals with learning content designed and delivered specifically to your own requirements.

Flexible Learning

Every client is different, so we use the latest technology and information to be flexible to your needs. You may simply want to build confidence in those who are new to sales, or develop role specific skills such as telephone sales or account management. You may want your customer to have the same experience regardless of which member of the team they interact with. You may even want us to develop a customer proposition with you and co-run a customer meeting for an important proposal.

Training can designed specifically for your business needs and objectives, or alternatively attend a session with pre-set content and outcomes. Delivery can be on-site, in a training environment, or accessed online.

Current group training sessions are:

Winning Relationships with Large Customers

Who is it for? This course is designed specifically for those who have to manage large customers and are too busy to take a full day out of work. There are 3 x 2 hours sessions, the first and last are delivered as a group, the central one is conveniently accessed online, with free tools and management book supplied.

What is it about? “Winning business is one thing; keeping it is another”, Jim Livingstone, Head of Procurement at East Renfrewshire Council. He understands that the best partnerships are mutually beneficial, have the right level and type of engagement and are managed exceptionally. We asked people we respected across a variety of sectors what they thought was relevant and important in a great sales manager for large customers in 2011, including public sector, SME, social enterprise, professional services and Corporate. This course is the result.

Min 4 £225 per delegate

Selling on the Phone and Selling Face to Face

Who is it for? These half day sessions are for those who are new to sales and want to develop confidence and core selling skills.

What is it about? Learn the language of sales and practical steps you can take to build confidence and professionalism into your sales approach.

Min 4 £110 per delegate